Refund & Return Policy

At Nova Onsite, we want every customer to feel confident when booking mobile tire services with us. This Refund & Return Policy explains when refunds, returns, cancellations, and service corrections may apply.

By booking or using Nova Onsite services, you agree to this Refund & Return Policy and our Terms of Service.

1. Appointment Cancellations

Customers may cancel or reschedule an appointment before service begins.

To avoid cancellation fees, cancellations should be made at least 24 hours before the scheduled appointment time.

A cancellation fee may apply if:

• The appointment is canceled late.
• The customer is not available at the service location.
• The vehicle is not accessible.
• The information provided about the vehicle, tires, location, or service needed is incorrect.
• Working conditions are unsafe or prevent service from being completed.

If Nova Onsite cancels or reschedules due to weather, safety concerns, technician availability, or other service issues, we will work with you to reschedule or provide an appropriate refund if applicable.

2. Installed Tires

Once tires have been installed, mounted, balanced, driven on, or used, they are non-refundable and non-returnable, except where required by law or covered by an approved manufacturer warranty.

This includes tires that have been:

• Mounted on a wheel
• Installed on a vehicle
• Driven on
• Damaged after installation
• Used in any way

3. Unused Tire Returns

Unused tires may be eligible for return if all of the following conditions are met:

• The return request is made within 30 days of purchase.
• The tires have not been mounted, installed, driven on, or used.
• The tires are in original condition.
• The tires are not damaged.
• The tires were not special-order items.

Customers are responsible for return shipping, pickup, delivery, or handling costs unless the return is due to an error made by Nova Onsite.

4. Special Orders

Special-order tires, custom orders, and tires ordered specifically for a customer’s vehicle may not be eligible for cancellation, return, or refund once the order has been placed.

If a special order can be canceled before processing or shipment, Nova Onsite may approve a refund at its discretion.

5. Completed Services

Completed services are non-refundable once the work has been performed.

This includes, but is not limited to:

• Mobile tire installation
• Tire mounting
• Tire balancing
• Tire repair
• Service calls
• Labor charges
• Travel or mobile service fees

If there is an issue with our workmanship, please contact us so we can review the matter under our workmanship guarantee.

6. Workmanship Guarantee

Nova Onsite provides a 30-day workmanship guarantee on eligible services performed by our technicians.

If a service issue occurs due to our workmanship, we will review the issue and, if approved, correct the problem at no additional cost.

The workmanship guarantee does not cover:

• Pre-existing vehicle issues
• Incorrect information provided by the customer
• Damage caused by misuse, accidents, road hazards, potholes, improper driving, or outside impact
• Tire defects covered by manufacturer warranty
• Issues caused by third-party repairs or modifications
• Unsafe or inaccessible service conditions

7. Manufacturer Warranty

Tires may be covered by the tire manufacturer’s warranty. Manufacturer warranties may apply to defects, workmanship, tread life, or road hazard coverage, depending on the tire brand and warranty terms.

Warranty claims must follow the manufacturer’s rules and approval process.

Nova Onsite does not control manufacturer warranty decisions and is not responsible for warranty claims denied by the manufacturer.

8. Incorrect Customer Information

Customers are responsible for providing accurate information when booking a service, including:

• Vehicle year, make, and model
• Tire size
• Tire type
• Service location
• Access instructions
• Any special vehicle conditions

If incorrect information results in delays, failed service, additional labor, incorrect tire orders, or extra travel, additional fees may apply and refunds may be reduced or denied.

9. Unsafe or Inaccessible Service Conditions

Nova Onsite may refuse, cancel, or reschedule service if the technician determines that the location or working conditions are unsafe or inaccessible.

Examples include:

• Unsafe traffic conditions
• Poor weather conditions
• Unstable ground or parking surface
• Lack of vehicle access
• Unsafe surrounding area
• Incorrect or incomplete address
• Any condition that prevents safe service

If service cannot be completed due to unsafe or inaccessible conditions caused by the customer or location, cancellation or service fees may apply.

10. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times are typically 3–10 business days, depending on the payment provider, bank, or card issuer.

Nova Onsite is not responsible for delays caused by banks, payment processors, or card companies.

11. Non-Returnable and Non-Refundable Items

The following are non-returnable and non-refundable unless required by law:

• Installed tires
• Used tires
• Mounted tires
• Driven-on tires
• Special-order tires
• Completed services
• Labor charges
• Mobile service fees
• Travel fees
• Tires damaged after delivery or installation
• Services delayed or canceled due to incorrect customer information

12. Limitation of Refunds

To the fullest extent permitted by law, any refund or credit issued by Nova Onsite will not exceed the amount paid by the customer for the specific product or service related to the claim.

Nova Onsite is not responsible for indirect, incidental, or consequential damages, including lost time, missed appointments, lost wages, vehicle downtime, or other related losses.

13. Contact Us

For refund, return, cancellation, or warranty questions, please contact us:

Nova Onsite
Email: info@novaonsite.com

14. Governing Law

This Refund & Return Policy is governed by the laws of the State of Texas.